Senior Support
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Technology has a way of making us feel left behind. Today more than ever, technology is moving faster than we can keep up. From internet threats, identity theft, 2-factor authentication, phishing scams, data breaches, new apps, new equipment, mesh Wi-Fi, Artificial Intelligence (AI), and too much more! BTS Corp. is here to help you keep up with today, and tomorrows tech with simple and understandable solutions.
Where do I get my questions answered using "plain English?"
BTS Corp. can explain answers in plain English rather than, tech industry jargon. Everything from explaining what viruses, malware, ransomware, and spyware are. To the trends of devices and the use of artificial intelligence in day-to-day use.
Why do all companies want to send me to the internet for a user manual?
With the reduction in paper usage by the tech industry, online manuals are cheaper than printed material. However, to some of the older generations, a "PDF" is confusing. BTS Corp. can help with making this simple. We can if paper supplies permit, print you a paper copy.
I don't want to search for a video that I can't understand! Not to mention, I don't know what to search for in the first place.
So, BTS Corp. can do all the research for you! We can explain what you may have already searched and seen on the internet if it is still confusing. We want you to understand your technology, it's glitches, and how to remedy them.
Do all companies have just a chat or email for customer support?
Most companies have done this to minimize the cost of labor and support within their companies to minimize costs to customers, shareholders, budgets, and profits. Some companies are still "people focused" like BTS Corp. We do NOT have a chat or email support only. You can call us, speak to us, or leave a message that we will return within 24-72 hours. We do get busy, but we will get back to you!
How do I keep track of my passwords and keep them safe?
There are apps and programs that can help you with keeping track of and manage your passwords safely. The tried and true method of an address book works too, but it leaves room for human error and memory errors. For more information on the best methods for you and your passwords, call BTS Corp. today!
What is a digital survivorship?
A digital survivorship is a service that we can provide to ensure that your surviving family or estate has access to your devices, and passwords after you pass away. Many people are not prepared for this. Family and estates are left with the painstaking process of gaining access to devices and accounts after a death to settle affairs. BTS Corp. can help you with what needs to be done for you to have a digital survivorship.
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